Terms of Service for Drillbit by Drillbit Inc. Last Updated: November 22, 2023 1. Introduction Welcome to Drillbit by Drillbit Inc. We offer a suite of tools for home services businesses, including custom price books, CRM, job tracking, and more. By accessing or using our services, you agree to be bound by these Terms of Service (ToS), which form a legally binding agreement between you and Drillbit Inc. Please read them carefully. 2. Service Description Drillbit Inc. provides the following services: Custom Price Book: Build detailed service offerings and pricing. CRM: Comprehensive customer relationship management tools. Job Tracking and Scheduling: Manage and schedule jobs efficiently. Customer Portal: Lead generation, direct bookings, and referral system. Automated Communication: Invoice sharing, approvals, and order changes. Limitations: Certain features may be subject to limitations as specified herein. 3. User Responsibilities Users must: Provide accurate information and update it as necessary. Use our services in compliance with all applicable laws and regulations. Safeguard their account information and be responsible for activities under their account. 4. Communications Users consent to receive communications from Drillbit Inc. These communications may include service announcements, administrative messages, job request alerts, and more in order to help you automate your business. You can opt out of communications at any time by emailing alex@drillbit.com. 5. Subscription and Payment Subscription Models: Various subscription tiers are available as detailed on our pricing page. Payment Processing: Handled via Stripe (see Stripe's ToS for details). Modifications and Cancellations: Users can modify or cancel their subscriptions through the client portal. No refunds are offered. Billing Cycle: Subscriptions are billed in accordance with the chosen plan. 6. Limitations of Service Drillbit Inc. may occasionally require downtime for maintenance and will endeavor to minimize any service disruptions. Users will be notified in advance of planned downtime where feasible. 7. User Content Users maintain ownership of their data but grant Drillbit Inc. a limited license to use it solely for enhancing the service provided. Drillbit Inc. commits to maintaining the confidentiality and security of user data. 8. Third-Party Links and Services Services integrate with Stripe, OpenAI, and Supabase. Drillbit Inc. is not responsible for the content or practices of these third-party services. 9. Governing Law and Jurisdiction These ToS are governed by the laws of Austin, Texas. Legal disputes will be resolved in Austin's courts. 10. Intellectual Property Protection Drillbit Inc. retains all rights to its services and content. Unauthorized use, reproduction, or distribution is prohibited. Competitors or their representatives are prohibited from using our services for any benchmarking, copying, or intelligence-gathering purposes. 11. General Terms These ToS, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Drillbit Inc. regarding our services. Changes to these ToS will be communicated to users and take effect as specified in the notification. 12. Disclaimer and Limitation of Liability Drillbit Inc. provides services "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from the use of our services. Limitations of liability apply unless prohibited by law. 13. Indemnification Users agree to indemnify Drillbit Inc. against claims arising from their use of our services, breach of these ToS, or infringement of third-party rights. Contact Information for Legal Notices Alexander Seutin 6707 Rearden Rd Austin, TX 78745